Terms of Service
Last Updated: July 7, 2026
WellOff is not intended for use in a medical or mental health emergency. If you are experiencing a medical or mental health emergency, or if you are concerned that you may harm yourself or someone else, call 911 or go to the nearest emergency room. If you are having thoughts of suicide or self-harm, call or text 988, the Suicide & Crisis Lifeline. Do not attempt to access emergency care through WellOff.
These Terms of Service (“Terms”) govern your access to and use of the WellOff application, website, and related services (collectively, the “Service”), operated by SwiftTech Health Inc., a Delaware corporation (“SwiftTech,” “WellOff,” “we,” “us,” or “our”). By creating an account, accessing, or using the Service, you agree to be bound by these Terms. If you do not agree, do not use the Service.
PLEASE NOTE: Section 17 contains a binding arbitration provision and a class-action waiver that affect how disputes between you and us are resolved, including a 30-day opt-out right. Please read it carefully.
1. Eligibility and Geographic Scope
You must be at least 18 years of age and a resident of the United States to use the Service. The Service is intended solely for use within the United States. We do not offer the Service to, and you may not use it from, locations outside the United States, and we may use technical measures to restrict access accordingly.
By using the Service, you represent and warrant that you meet these requirements and that the information you provide is accurate and complete.
The Service is intended only for adults 18 and older. We do not knowingly collect personal information from anyone under 18, and if we learn that we have, we will delete it.
2. Description of the Service
WellOff is a wellness self-tracking application that helps you record and review your own information over time — such as symptoms, mood, medication and doses, and other customized health factors (e.g., sleep, exercise, diet) — including experiences related to changes in medication. You can log by text or tap, or by voice using optional AI-assisted features, view charts and calculations based on the data you enter, connect with a chosen peer (“buddy”) for support, and access wellness content and resources.
The Service is a wellness and self-tracking tool only. It is not a medical device, does not provide medical, clinical, diagnostic, or treatment services, and is not a substitute for professional medical care. Please review Section 4 carefully.
3. Accounts and Account Security
To use certain features, you must create an account. You agree to provide accurate, current, and complete information and to keep it updated. You are responsible for safeguarding your login credentials, for controlling their dissemination and use, and for all activity that occurs under your account. You agree to notify us promptly at the contact address below if you suspect any unauthorized use of your account or any other breach of security. We are not liable for any loss arising from your failure to safeguard your credentials, to the extent permitted by law.
4. Medical Disclaimer
WellOff is not a healthcare provider and does not provide medical advice. You agree that:
a. the Service is provided for general informational and self-tracking purposes only and is not intended, designed, or implied to diagnose, prevent, or treat any condition or disease, or to substitute for professional medical care;
b. WellOff is not a licensed medical provider and has no expertise in diagnosing, examining, or treating medical conditions, in prescribing treatment, or in determining the effect of any treatment on a medical condition;
c. any charts, counts, or calculations the Service provides are based solely on the data you enter, are descriptive and informational only, and are not clinical findings, recommendations, or medical advice;
d. you should always consult your physician, prescriber, or other qualified healthcare provider with any questions about your health or medications, and before commencing, reducing, tapering, changing, or discontinuing any medication;
e. you should never disregard professional medical advice, or delay seeking it, because of something you have read or received through the Service;
f. using the Service does not create a doctor-patient relationship; and
g. you are solely responsible for your use of the Service and for how you interpret the information it presents.
h. any report or summary you generate from the Service reflects only the data you have entered, is provided for your convenience, and is not a medical record, diagnosis, clinical assessment, or medical advice from WellOff.
If you are experiencing a medical or mental health emergency, or if you are concerned that you may harm yourself or someone else, call 911, or call or text 988, the Suicide & Crisis Lifeline. The Service is not designed for emergencies and does not monitor or respond to crisis situations.
5. AI Features and Third-Party Processing
Certain features of the Service rely on third-party technology providers to function, including third-party speech-to-text, voice-generation, and artificial intelligence services. Content you submit — such as voice, text, images, or files — may be transmitted to and processed by these providers solely to deliver the feature you have requested. Your use of the Service is also governed by our Privacy Policy, which describes how data is collected, used, processed by third parties, and protected.
AI-generated output may be inaccurate, incomplete, or unsuitable for your circumstances, and you assume the risk of any reliance on it. You must never rely on AI-generated output as medical advice or use it as a basis for any health, nutrition, medication or treatment decision (see Section 4). We do not guarantee the accuracy, completeness, or fitness for any purpose of any AI-generated content.
When you use voice features, you consent to your voice being recorded and transmitted for transcription and to deliver the feature you have requested.
6. Your Content
“User Content” means any data, entries, voice recordings, text, or other information you submit to the Service. You retain ownership of your User Content. You grant SwiftTech a non-exclusive, worldwide, royalty-free, transferable, and sublicensable license to host, store, process, transmit, and display your User Content as necessary to operate and provide the Service to you, including transmitting it to the third-party processors described in Section 5. This license extends to our successors and assigns in connection with a merger, acquisition, or sale of assets. This license is limited to operating and providing the Service.
You are responsible for the accuracy of the User Content you submit and represent that you have the right to submit it. You agree not to submit content that is unlawful or that infringes the rights of others. You decide what to record in the Service. The information you choose to enter — including in free-text entries, custom trackers, and logged events — may include sensitive personal information, and you are solely responsible for what you choose to provide.
We store your User Content on our servers so that it is available to you across your sessions and devices, and we take reasonable measures to maintain and protect it. However, no method of electronic storage is completely secure or error-free, and we do not guarantee that User Content will never be lost, corrupted, or unavailable. To the maximum extent permitted by law, and except as required by applicable law (including in connection with any paid Service), we are not liable for any loss of or damage to User Content. We encourage you to retain your own copies of any User Content that is important to you.
7. Data Handling
Our handling of personal information, including any retention, deletion, or de-identification of data, is governed by our Privacy Policy and, where applicable, our Consumer Health Data Privacy Notice.
8. Acceptable Use
You agree not to:
• Use the Service for any unlawful purpose or in violation of these Terms;
• Attempt to gain unauthorized access to the Service, other accounts, or our systems;
• Interfere with, disrupt, or impose an unreasonable load on the Service, its servers, or its networks;
• Reverse engineer, decompile, or attempt to extract source code, except as permitted by law;
• Use the Service to provide medical advice or services to any other person;
• Resell, sublicense, or commercially exploit the Service without our written permission.
In addition, where the Service permits you to post, share, or transmit content visible to others, you agree not to submit content that: (a) infringes or misappropriates any third party’s intellectual property rights or rights of publicity or privacy; (b) violates any applicable law or would give rise to civil or criminal liability; (c) is fraudulent, false, misleading, or deceptive; (d) is defamatory, obscene, pornographic, vulgar, or offensive; (e) promotes discrimination, bigotry, racism, hatred, harassment, or harm against any individual or group; (f) is violent or threatening or promotes violence; or (g) promotes illegal or harmful activities or substances.
9. Community and Interactions with Other Users
The Service may allow you to connect and communicate with other users, including through the buddy/connection feature. You are solely responsible for your interactions with other users and agree to take reasonable precautions. We do not conduct background checks on users and do not verify their statements or identities. The Service may also include community features through which you can share content publicly with other users; content you post is visible to others, and you are responsible for what you choose to share.
Features that share your information with another user (such as the buddy feature) are made available only on an opt-in basis and are not enabled by default. You control what you choose to share.
Messages sent through the buddy system are stored on our servers and are not end-to-end encrypted. We do not monitor private messages but may access and review a reported user’s messages, profile, and activity to investigate reports and enforce these Terms.
Other users are not healthcare professionals, and any information, experiences, or suggestions they share are not medical advice. Peer-shared information may be inaccurate or even harmful, and you should not rely on it in place of guidance from a qualified healthcare provider. Do not provide medical advice to, or solicit it from, other users, and do not claim to be a healthcare professional.
To the maximum extent permitted by applicable law, including Section 230 of the Communications Decency Act, we are not responsible or liable for content posted or shared by users, or for any conduct, action, or inaction of any user. We may, but are not obligated to, monitor, remove, or restrict user content or access at our discretion.
Your use of community features is also governed by our Community Guidelines, which are incorporated into these Terms by reference. Community content reflects the personal experiences and opinions of other users; it is not reviewed or endorsed by WellOff and is not medical advice.
You can report content or another user by emailing hello@welloff.health. We may, but are not obligated to, review, remove, or restrict content or accounts, and we do not monitor community content or promise to respond within any particular time. We may, consistent with law, contact emergency services if we believe there is an imminent risk of harm.
10. Intellectual Property
The Service, including its software, design, text, graphics, logos, and content (other than User Content), is owned by SwiftTech or its licensors and is protected by intellectual property laws. Subject to these Terms, we grant you a limited, revocable, non-exclusive, non-transferable license to use the Service for your personal, non-commercial wellness purposes. “WellOff,” the WellOff logo, and other WellOff names and logos are trademarks of SwiftTech Health Inc. and may not be used without our prior written permission.
All content made available through the Service — including articles, educational resources, meditations, audio, and other written or recorded materials (other than your User Content) — is owned by SwiftTech or its licensors and is protected by intellectual property laws. Except as necessary for your own personal, non-commercial use of the Service, you may not copy, download, scrape, extract, reproduce, distribute, republish, modify, create derivative works from, sell, or otherwise exploit any such content, in whole or in part, without our prior written permission.
Because the Service is delivered as a web-based application, we may update, modify, or enhance it from time to time, and such updates may be applied automatically without prior notice. These updates are intended to improve, maintain, or secure the Service, and you agree that we may deliver them as part of your use of the Service.
11. Feedback
If you send us suggestions, ideas, or other feedback about the Service, that feedback is non-confidential, and you grant us a perpetual, irrevocable, royalty-free, worldwide license to use it for any purpose without attribution or compensation to you. We are not obligated to use any feedback.
12. Third-Party Services and Links
The Service may rely on or link to third-party services, content, or websites that we do not control. We are not responsible for the availability, accuracy, or practices of any third-party services, and your use of them may be governed by their own terms and privacy policies. The Service may also include content hosted by third parties, such as videos embedded from third-party platforms. That content is provided and controlled by the third party, is subject to the third party’s own terms and privacy policies, and we are not responsible for it.
13. Provider Directory
The Service may include a directory of clinicians, coaches, or other providers for your convenience. Listing a provider is not a referral, endorsement, recommendation, or guarantee of that provider or their qualifications, credentials, or services, and we do not verify the information provided. We are not a party to, and are not responsible for, any interaction, relationship, or arrangement between you and any provider, including the services they provide, their advice, or any outcome. Any decision to contact or work with a provider is solely your own, and any resulting relationship is between you and that provider. We do not provide medical advice or care through the directory (see Section 4). We have no financial or referral relationship with the providers listed in the directory, and listings are not paid placements.
14. Disclaimer of Warranties and Limitation of Liability
THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING WITHOUT LIMITATION IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR SECURE, OR THAT ANY DATA, OUTPUT, OR INSIGHT WILL BE ACCURATE OR RELIABLE. SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF CERTAIN WARRANTIES, SO SOME OF THE ABOVE MAY NOT APPLY TO YOU.
TO THE MAXIMUM EXTENT PERMITTED BY LAW, IN NO EVENT WILL SWIFTTECH OR ITS OFFICERS, DIRECTORS, EMPLOYEES, OR AGENTS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, DATA, GOODWILL, OR OTHER INTANGIBLE LOSSES, ARISING OUT OF OR RELATING TO YOUR USE OF, OR INABILITY TO USE, THE SERVICE, REGARDLESS OF THE LEGAL THEORY AND EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
TO THE MAXIMUM EXTENT PERMITTED BY LAW, OUR TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICE WILL NOT EXCEED THE GREATER OF (A) THE AMOUNT YOU PAID US FOR THE SERVICE IN THE TWELVE MONTHS PRECEDING THE CLAIM, OR (B) ONE HUNDRED U.S. DOLLARS ($100).
ANY CLAIM ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICE MUST BE COMMENCED WITHIN ONE (1) YEAR AFTER THE EVENT GIVING RISE TO THE CLAIM; OTHERWISE IT IS PERMANENTLY BARRED, TO THE EXTENT PERMITTED BY LAW.
Nothing in these Terms limits liability that cannot be limited or excluded under applicable law.
15. Indemnification
You agree to indemnify and hold harmless SwiftTech and its officers, directors, employees, and agents from any claims, damages, liabilities, costs, and expenses (including reasonable attorneys’ fees) arising out of or related to your User Content, your use of the Service, your interactions with other users, or your violation of these Terms or applicable law.
16. Termination
You may stop using the Service and delete your account at any time. We may suspend or terminate your access at any time, with or without notice, if we reasonably believe you have violated these Terms or if we discontinue the Service. Upon termination, the rights granted to you will cease. Sections that by their nature should survive termination (including Sections 4, 6, 7, 9, 10, 14, 15, and 17) will survive. Our retention and deletion of your data following termination are governed by our Privacy Policy.
17. Dispute Resolution — Arbitration and Class-Action Waiver
PLEASE READ THIS SECTION CAREFULLY. IT REQUIRES MOST DISPUTES TO BE RESOLVED BY BINDING INDIVIDUAL ARBITRATION AND WAIVES YOUR RIGHT TO A JURY TRIAL AND TO PARTICIPATE IN A CLASS ACTION, UNLESS YOU OPT OUT AS DESCRIBED BELOW.
Informal resolution first. Before initiating arbitration, you and SwiftTech agree to try to resolve any dispute informally. Send a written notice describing the dispute and the relief sought to the email address in Section 24 (hello@welloff.health). If the dispute is not resolved within 30 days after the notice is received, either party may proceed to arbitration. This informal-resolution period is a precondition to arbitration, and applicable limitations periods are tolled during it.
Binding arbitration. Except for the carve-outs below, any dispute, claim, or controversy arising out of or relating to these Terms or the Service — including claims relating to privacy or data security — will be resolved by binding individual arbitration administered by the American Arbitration Association (“AAA”) under its Consumer Arbitration Rules, before a single arbitrator. The Federal Arbitration Act governs the interpretation and enforcement of this section.
Class-action and jury waiver. Arbitration will be conducted only on an individual basis and not as a class, consolidated, or representative proceeding. You and SwiftTech waive any right to a jury trial and to participate in a class action. If this class-action waiver is found unenforceable as to a particular claim, that claim will proceed in court rather than arbitration.
Carve-outs. Either party may (a) bring an individual claim in small claims court, and (b) seek injunctive or other equitable relief in court to protect intellectual property or address irreparable harm. Nothing here prevents you from reporting a matter to a government agency.
30-day opt-out. You may opt out of this arbitration agreement by sending written notice within 30 days of first accepting these Terms to the email address in Section 24 (hello@welloff.health), including your name, the email associated with your account, and a clear statement that you wish to opt out of arbitration. Opting out does not affect any other part of these Terms.
Mass arbitration. If 25 or more similar claims are asserted by the same or coordinated counsel, the parties agree the claims will be administered under the AAA’s mass-arbitration or multiple-case-filing procedures and fee schedule, which may include batching and may delay resolution.
18. Governing Law and Venue
These Terms and any dispute arising out of or relating to them or the Service are governed by the laws of the State of California, without regard to its conflict-of-laws principles, except that the Federal Arbitration Act governs Section 17. For any dispute not subject to arbitration or not brought in small claims court, the state courts located in Alameda County, California, and the United States District Court for the Northern District of California will have exclusive jurisdiction, and you and SwiftTech consent to personal jurisdiction and venue there. This choice of law does not override consumer-protection or consumer-health-data laws that apply to you based on your state of residence.
19. Changes to These Terms
We may update these Terms from time to time. If we make material changes, we will provide reasonable notice, such as by posting the updated Terms with a new “Last Updated” date or notifying you within the Service. Your continued use of the Service after the changes take effect constitutes acceptance of the revised Terms. Except as stated in Section 17, disputes will be resolved under the version of these Terms in effect when the dispute arose.
Changes affecting already-collected data. If we make a material change to how we use personal information we have already collected from you, we will provide notice and, where the change is significant, obtain your opt-in consent before applying it to that previously-collected data. The terms under which data was collected continue to govern that data until any such change takes effect.
20. Beta Service
The Service is currently offered on a beta or early-access basis. This means the Service is still in active development and may be incomplete, may contain errors or bugs, may change significantly, and may be unavailable or interrupted from time to time. The Service is provided on an “as is” and “as available” basis, and we may add, modify, or remove features at any time. To the maximum extent permitted by law, we are not liable for any issues arising from the beta nature of the Service, and your use of the Service during this period is at your own risk. Nothing in this section limits the medical disclaimers in Section 4, the emergency guidance above, or any rights that cannot be waived under applicable law.
21. Electronic Communications
By creating an account, you agree that we may communicate with you electronically about your account and the Service — including confirmations, password resets, security alerts, service updates, and responses to your inquiries. These service communications are part of the Service, and you may not be able to opt out of them while you have an account. We may also send you promotional or marketing communications; you can opt out of those at any time using the unsubscribe link in the message or as described in our Privacy Policy. Notices we provide to you electronically satisfy any legal requirement that such notices be in writing.
22. Copyright Complaints (DMCA)
We respect intellectual property rights and respond to notices of alleged copyright infringement under the Digital Millennium Copyright Act (“DMCA”). If you believe content available through the Service infringes a copyright you own or control, you may send a written notice to our designated agent at hello@welloff.health that includes: (a) your physical or electronic signature; (b) identification of the copyrighted work claimed to be infringed; (c) identification of the material you claim is infringing and information reasonably sufficient to locate it; (d) your contact information; (e) a statement that you have a good-faith belief the use is not authorized by the copyright owner, its agent, or the law; and (f) a statement, under penalty of perjury, that the information in your notice is accurate and that you are the copyright owner or authorized to act on the owner’s behalf. We may remove or disable access to material claimed to be infringing and may terminate, in appropriate circumstances, the accounts of users who are repeat infringers.
23. Miscellaneous
These Terms, together with the Privacy Policy and any Consumer Health Data Privacy Notice, constitute the entire agreement between you and SwiftTech regarding the Service. If any provision is found unenforceable, the remaining provisions will remain in effect. Our failure to enforce any provision is not a waiver. You may not assign these Terms without our consent; we may assign them in connection with a merger, acquisition, or sale of assets, and in such a case user data may transfer to the successor subject to the commitments in our Privacy Policy. Section headings are for convenience only.
24. Contact Us
Questions about these Terms may be directed to:
SwiftTech Health Inc.
Email: hello@welloff.health
Web: welloff.health